Atención al cliente
Contact Us
Need help with an order, delivery, or refund request? Reach out and our team will respond as quickly as possible.
Última actualización: February 17, 2026
Revisa las preguntas frecuentes antes de abrir un ticket.
La mayoría de las preguntas sobre envíos, reembolsos y pagos se responden al instante en las FAQ.
Canal de soporte
Email support with your order ID and request details so our team can help quickly.
Tiempo de respuesta típico: within 1-2 business days.
Antes de Contactarnos
- Have your order number ready.
- Include photos if reporting a damaged item.
- Review shipping and refund policies first for faster support.
- Check FAQ before contacting support for immediate answers.
Respuestas Rápidas Antes de Contactar al Soporte
Estas respuestas resuelven las preguntas más comunes previas al soporte y reducen el tiempo de espera de respuesta.
How much is shipping?
A flat US$9 per order, and free when your merchandise subtotal is US$69 or more. The amount is converted to your checkout currency and shown before you pay.
How long does delivery take?
Most domestic orders arrive in 3-7 business days after dispatch. International orders usually arrive in 7-21 business days.
What is your return window?
Return requests should be submitted within 30 days of delivery for eligible items.